Account Manager (Japanese Speaking)
Senior/Manager
About us
SupremeTech is a strong and dedicated team of nearly 200 members with over 10 years of experience in the Japanese software development market. We believe that technology has the power to provide unlimited value to the world. As the world is changing day by day, so we’re continuously learning and innovating to adapt to new product ideas and business opportunities.
We’re looking for a Japanese-Speaking Account Manager to work with the Project Management Officer in taking care of our existing customers.
Key Responsibilities
- Build and maintain strong, long-term relationships with Japanese clients.
- Serve as the primary point of contact for clients, addressing their needs and concerns promptly and effectively.
- Ensure client satisfaction by providing excellent service and support.
- Collaborate with the Project Manager to ensure the successful delivery of projects.
- Monitor project progress and communicate updates to clients.
- Coordinate with internal teams to meet client requirements and deadlines.
- Identify opportunities to upsell and cross-sell additional services to existing clients.
- Work with the sales team to acquire new clients and expand the company’s client base in the Japanese market.
- Prepare regular reports on account status and performance for both clients and internal stakeholders.
- Maintain accurate and up-to-date records of client interactions and project details.
- Provide feedback to the management team on potential improvements and new service offerings.
Requirements
- Proficient in business Japanese (native Japanese speakers are welcomed to apply)
- Having 5 years of experience in roles requiring direct communication with Japanese-speaking clients such as Account Manager, Project Manager, Business Analyst, Sales, etc.
- Experience in the technology industry, preferably in enterprise software or IT services is a plus
- Excellent communication, negotiation, and interpersonal skills
- Strong analytical and problem-solving skills
- Familiarity with CRM systems
- Ability to work independently and as part of a team
- Willingness to travel as needed
- Proficient in English is a plus
Our key benefits and cares
- 13th-month pay (yearly bonus).
- Salary and performance review twice a year.
- PTI Health Insurance.
- Training incentive allowance.
- Promotion opportunity.
- 12 days of Annual leave and at least 11 days of National public holiday.
- Bonus on National Public Days.
- Yearly company trip & Year-end party.
- MacBook is provided.
How to apply
Please send your CV to hr@supremetech.vn with the title “Application for Account Manager” and tell us why you would be a great fit for our team.
If you have any concerns, please reach us via phone number 02363.626.989. We look forward to working with you.
