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Tips for Product Owner: How to manage offshore development teams?

06/11/2024

84

Linh Le

As product owners, you often struggle with balancing high-quality development and budget constraints. From the business owner’s perspectives, offshoring has become a go-to strategy to reduce costs without compromising the quality of products. However, managing offshore teams effectively requires a thoughtful approach to bridge the gaps. Those gaps can be geographical, cultural, and operational differences. A dedicated team abroad, when managed well, however, can deliver outstanding results and provide insightful ideas. Here’s a quick guide to how to manage offshore development teams effectively.

What is an offshore development team?

An offshore development team refers to a group of professionals located in a different country, who work on software development projects for a company in another country. These teams are usually contracted to perform technical tasks such as coding, testing, and maintaining software. Offshore teams are typically hired to achieve cost savings, access a borderless talent pool, and scale resources more flexibly.

Key characteristics of an offshore development team

There are many types of offshore development team, but all of them should share some common characteristics:

  • Geographic Separation: They operate in a different country, often in a different time zone.
  • Lower Costs: Offshore teams are usually located in regions with lower wages compared to the company’s home country.
  • Technical Expertise: Many offshore teams have specialized skills and experience in various tech stacks and development methodologies.
  • Collaboration Models: Offshore teams may work under various engagement models, such as dedicated teams, project-based outsourcing, or staff augmentation, depending on the company’s needs.

Though commonly mistaken, offshore development teams are distinct from nearshore teams. Nearshore teams are usually located in neighboring or nearby countries with closer time zones. Sometimes, they share the same cultures as well.

How to Manage Offshore Development Teams Effectively?

After deciding that offshoring can be a successful strategy for your project, you’re entering a more challenging phase. That’s how to onboard and manage an offshore team efficiently. The process should be as smooth as possible to avoid any unwanted collision with your existing product team.

Let’s deep dive into the guidelines for your streamlined offshoring experience.

1. Choose the Right Partner

First and foremost, you should seek for an offshore partner with a solid reputation for quality and experience in your industry. What’s the traits that you should take into consideration?

  • A proven track record of successful projects.
  • Domain expertise aligned with your product needs.
  • Responsiveness and professional working manners.
  • Established communication protocols and cultural fit. Conduct thorough due diligence, including reviews, testimonials, and a pilot project if possible.

2. Set Clear Expectations and Goals

Secondly, you need to clearly define project goals, timelines, and quality standards are crucial. Here’s how:

  • Document Specifications: Provide detailed documentation, mockups, or even interactive prototypes.
  • Define Success Metrics: Quality benchmarks, key performance indicators (KPIs), and timelines need to be agreed upon from the outset.
  • Establish Milestones: Use milestones to check progress and ensure alignment.

3. Prioritize Transparent Communication

Open, consistent communication is fundamental in overcoming time zone and cultural differences. Implement these strategies to foster effective communication:

  • Use Collaborative Tools: Tools like Slack, Zoom, and project management platforms (like Jira or Asana) keep everyone connected.
  • Set Up Regular Meetings: Schedule regular check-ins that accommodate both time zones. These could be weekly sprints or bi-weekly reviews.
  • Create Documentation: Ensure all project requirements, changes, and feedback are documented for easy reference.

4. Embrace Agile Development

The Agile framework can provide a structured way to manage offshore teams. Moreover, Agile’s iterative approach allows for ongoing feedback and adjustments, keeping development on track:

  • Conduct Daily Stand-Ups: Even brief virtual stand-ups can keep the team aligned.
  • Use Shorter Sprints: Shorter sprints ensure regular deliverables, fostering a continuous feedback loop.
  • Retrospectives: Post-sprint retrospectives allow the team to discuss improvements, helping to adapt and optimize workflows.

5. Invest in a Strong Onshore-Offshore Collaboration Model

Building a hybrid team model, where some team members are onshore and others offshore, can improve collaboration and oversight. Having a product owner, project manager, or tech lead onshore helps maintain quality by providing immediate feedback and clarifying requirements. Likewise, the offshore development team should ensure project management roles to tackle issues promptly. Sometimes, the management roles of offshore team are not equally valued. And that can be a huge mistake right there.

6. Monitor Quality Assurance and Testing

Ensure the offshore team has a robust QA process in place to catch issues before they reach production:

  • Automated Testing: Implement automated testing to streamline quality checks.
  • Regular Code Reviews: Encourage a culture of code reviews where team members cross-check each other’s work.
  • Performance Metrics: Track performance metrics related to code quality, including bug count and resolution times.

7. Build Trust and Foster Team Culture

Building rapport and trust is essential. Make efforts to:

  • Celebrate Achievements: Recognize individual and team accomplishments.
  • Encourage Openness: Create an environment where team members feel comfortable sharing feedback and challenges.
  • Offer Learning Opportunities: Provide training resources to help your offshore team keep up with the latest technologies and methodologies.
  • Frequent Visits: After all, face-to-face communication is irreplaceable to tie the bond. Do not underestimate the importance of business visits to your offshore team’s country and vice versa.

8. Control Costs with Clear Budgeting and Transparent Billing

Finally, while cost-saving is a significant driver for offshoring, keep an eye on the budget with:

  • Fixed Price Milestones: Setting fixed price milestones helps control costs.
  • Detailed Invoicing: Request detailed invoices to ensure you’re paying only for what’s necessary.
  • Avoiding Scope Creep: Keep the project scope clear and tightly controlled.

By taking a proactive approach to managing offshore development teams, you can balance cost savings with high-quality results. With the right planning, communication, and collaboration strategies, your offshore team can be a powerful asset in delivering quality products on time and within budget.

Explore SupremeTech’s offshore development team

By following these best practices, you can leverage offshore development to deliver high-quality software while managing costs effectively. If you’re looking for a trusted partner with a proven track record, consider SupremeTech. Our offshore development team has experience working with Japanese corporations on multi-million-user products, ensuring a strong focus on quality, scalability, and reliability. We emphasize win-win collaboration, proactive problem-solving, and transparent communication to help you achieve your goals smoothly.

For more insight, check out our case study on successful collaboration with Japanese enterprises. If you’re interested in our services, book a free consultation with us now.

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Many areas, such as design and architecture, have developed smart modular systems to produce incredibly complex things like airplanes, ships, and skyscrapers. These thoughts take me back to my school days in chemistry labs. The idea is that all matter—whether solid, liquid, gas, simple, or complex—is made up of atoms. These atoms bond to form molecules, which combine into more complex organisms, eventually creating everything in our universe. Similarly, systems built up from smaller components are more logical and connected. We can break the entire system into basic building blocks and work from there. That’s the core idea of atomic design. What Is Atomic Design? Atomic Design is an interface design methodology that focuses on creating a system of components rather than entire pages. Introduced by Brad Frost in 2013, this approach emphasizes using small, independent elements that can be reused and combined to form a cohesive whole. 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For example, a form group consists of an input and a label.Organisms are more complex UI components of multiple molecules and/or atoms. For instance, a form can comprise several form groups and buttons.Templates are layout frameworks created from organisms and molecules. They define how these components are arranged on a page but do not contain actual data or content; they represent an abstract structure.Pages: These are specific instances of templates where real content is added to create complete web pages or applications. Pages include all necessary components—atoms, molecules, organisms, and templates—along with specific content for end users to interact with. In the following sections, we will explore each level of Atomic Design in detail. Atoms Similar to atoms in nature, these elements may seem abstract, but they are the foundational building blocks of all our user interfaces. In web interfaces, atoms are the fundamental HTML elements, such as labels, inputs, and buttons. As the smallest components, they cannot be broken down any further. Atoms can also be abstract concepts, including colors, fonts, and even more intangible UI aspects, like animations. Molecules When we combine atoms, things become more interesting and tangible. Molecules are groups of atoms that bond together and serve as the minor basic units of a compound. They possess unique properties and act as core elements within our design system. For example, when atoms like labels, inputs, or buttons stand alone, they are useless. However, when combined into a form, they can work effectively together. Molecules can be simple or complex and designed for reuse or one-time use. A molecule can have multiple variants (similar to components in a Variant in Figma) intended for different contexts or interactions (such as hover, pressing, or after a delay). Organisms Molecules provide us with building blocks to combine to create organisms. Organisms are groups of molecules that come together to form a more complex and complete structure. Organisms can consist of similar or different elements. For instance, a website header might include a logo, menu, and search box. When you visit the category page of most e-commerce websites, you'll see product listings displayed in a grid format, composed of smaller components like images, titles, captions, etc. Templates Templates are combinations of organisms that create complete pages. They focus on the basic content structure rather than the final content. Templates help clearly define important properties such as image sizes and text lengths, thereby establishing an effective system for managing dynamic content and ensuring alignment with the design. “You can create good experiences without knowing the content. What you can’t do is create good experiences without knowing your content structure. What is your content made from, not what your content is?” Pages Pages are specific instances of templates. Placeholder content is replaced with representative content to depict what end users will see accurately. In simpler terms, pages are templates filled with real data for presentation purposes, offering the most realistic view of the design. Developers and designers will test how templates work with actual content, allowing designers to return and adjust to molecules, organisms, and templates as needed. Benefits Of Applying Atomic Design In User Interface (UI) Design Consistency Atomic Design utilizes a modular approach, ensuring each interface element adheres to a consistent design language. When a component, such as a button or color, is modified or updated, these changes are automatically reflected across all pages, maintaining uniformity throughout the product. This consistency is crucial for large and complex design teams, where smooth and synchronized updates are essential. Reusability Reusability is one of the most significant advantages of Atomic Design. By defining basic components in a standardized way, you can reuse them throughout different contexts and parts of the product. Due to this reusability, designers and developers can quickly integrate complex interfaces from standardized small components. For example, a button designed according to the standards can be used on various pages, from the homepage to product pages and forms, without needing to be recreated. This not only minimizes repetitive work but also ensures consistency across the entire design system. Atomic Design's reusability also promotes flexibility. It allows for easy updates or replacements of a component across the system without changing every detail on each page. Maintainability Atomic Design enables designers and developers to efficiently monitor and modify specific interface parts without impacting the entire system. The team can directly adjust the associated atoms or molecules when updates are required for a component, such as a button or color. These changes will automatically be reflected across all instances of that component. This approach reduces errors, minimizes repetitive tasks, and ensures that updates are consistently applied throughout the system. Scalability Like maintainability, Atomic Design allows designers and developers to expand the system by adding new components at the appropriate levels without disrupting the overall structure. For instance, if a new type of button or content combination is needed, the team can create new atoms or molecules and seamlessly integrate them into existing organisms and templates. This method enables a system to quickly scale from a small application to larger, more complex products with many new pages and features while maintaining structural integrity. 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For more insights into Performance Testing, check out our blogs below: The Ultimate Guide to an Essential JMeter Performance Testing Tool Step 1: Application Optimization   1.1 Optimizing OPCache Infrastructure Team Responsible for configuring and fine-tuning OPCache on the server.Ensures that JIT (Just-In-Time) caching is enabled and that parameters align with system resources. 1.2 Database Optimization Back End Team Designs composite indexes to enhance query speed.Rewrites or optimizes SQL queries to improve efficiency and reduce execution time.Analyzes common queries and data flows. 1.3 Optimizing Laravel During Deployment Back End Team Considers activating Production Mode in Laravel.Executes the command php artisan optimize to optimize application configurations. Infrastructure Team Manages caching for configurations, routes, and views.Supports the deployment and integration of queues or jobs on the server system. 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