Unified Retail System for Japan’s Leading Coffee Chain

Project Overview

Our client is a giant coffee chain in Japan with about 1,700 stores nationwide. They operate in the retail sector, focusing on both physical and online sales channels. Their business model emphasizes a seamless customer experience across both online and offline platforms, integrating in-store and online orders to provide a unified service experience.

They want to build a menu web retail system that showcases products, a cart web system that allows for online purchases, and a system that integrates these online transactions with their physical retail operations.

The large-scale project involves a multidisciplinary team of developers, designers, and project managers. The retail system will handle high-traffic volumes, support multiple product categories, and integrate with various third-party services to ensure smooth operations across online and offline retail channels. The end users are retail customers who purchase products online and store managers who manage orders, inventory, and customer service through the management system.

The Challenge

• The system involves multiple vendors, so the project’s biggest challenge is developing a product that can effectively integrate and work with the services provided by different vendors.
• Integrating the online and offline retail systems to ensure smooth order processing and inventory management across both channels.
• SupremeTech has not yet fully understood the complex business logic behind the system, which needs to be thoroughly investigated and understood during development to avoid negatively impacting other parties.