Unified Retail System for Japan’s Leading Coffee Chain

The client is a major coffee chain in Japan with approximately 1,700 stores, focusing on both retail and online sales. Their business model aims to create a seamless customer experience by integrating in-store and online orders. They plan to develop a web system for showcasing products, an online cart for purchases, and a system that connects these transactions with their physical stores.

Web
Retail
TypeScript

Project Overview

Our client is a giant coffee chain in Japan with about 1,700 stores nationwide. They operate in the retail sector, focusing on both physical and online sales channels. Their business model emphasizes a seamless customer experience across both online and offline platforms, integrating in-store and online orders to provide a unified service experience.

They want to build a menu web retail system that showcases products, a cart web system that allows for online purchases, and a system that integrates these online transactions with their physical retail operations.

The large-scale project involves a multidisciplinary team of developers, designers, and project managers. The retail system will handle high-traffic volumes, support multiple product categories, and integrate with various third-party services to ensure smooth operations across online and offline retail channels. The end users are retail customers who purchase products online and store managers who manage orders, inventory, and customer service through the management system.

The Challenge

The system involves multiple vendors, so the project’s biggest challenge is developing a product that can effectively integrate and work with the services provided by different vendors.
Integrating the online and offline retail systems to ensure smooth order processing and inventory management across both channels.
SupremeTech has not yet fully understood the complex business logic behind the system, which needs to be thoroughly investigated and understood during development to avoid negatively impacting other parties.

The Solution

We are building a comprehensive web platform from scratch, tailored to the client’s specific needs. The platform includes a product display system, an online shopping cart with payment processing, batch jobs for backend data processing, and notification systems. Additionally, we are developing a management system for the client’s operations team.

Key Features

Management System: A backend system for the client’s staff to manage inventory, data and customer communications.
Online Purchase System: A secure online shopping cart with multiple payment options and various cart types depending on the products customers want to purchase.
Batch Jobs: Automated background processes for data synchronization, managed inventory and related resources, sent notification emails, extracted data, etc.
Internal API: APIs handle order pricing calculations and complex internal logic for the online store system.