Online Retailing #2: Optimize Customer Satisfaction and Driving Higher Conversions
The “Search” bar acts as the ultimate navigator, simplifying the process of finding specific items in a vast online marketplace. On the other hand, the “Add to Cart” button plays a critical role in driving revenue and conversions. Then, SupremeTech optimized these features for customer experience for online retailing through customer loyalty, and long-term business success.
- Web
- Retail
Project Overview
After the triumph of customer service digitalization, our client, a pioneering F&B retailing company in Japan, aims to enhance customer experience and attract and convert casual browsers into paying customers.
In the bustling world of online retail, the “Search” bar acts as the ultimate navigator, simplifying the process of finding specific items in a vast online marketplace. The “Add to Cart” button plays a critical role in driving revenue and conversions.
Then SupremeTech optimized features the “Search” bar and “Add to Cart” button to optimize customer satisfaction and loyalty, ultimately driving higher conversions and sales.
The challenge
- Search for strategies and best practices to tackle technical challenges with partners.
- Emphasize the user experience and the importance of prioritizing convenience.
- Analyze the potential consequences of a faulty function on customer satisfaction and business revenue.
The solution
- Ensuring a seamless search functionality.
- Maintaining a flawless “Add to Cart” process.
Key Features
- “Search” bar and “Add to Cart” button to optimize customer satisfaction.
Team structure
Details of entrustment: Design, Implementation, Testing, Migration, Maintenance & Operation
- 01 Project Manager
- 01 Business Analyst
- Front-end Engineer
- Back-end Engineer
- Quality Control
Technical stacks
Platforms
