Online Retailing #1: Customer Service Digitalization For A Leading Coffee Chain in Japan
This project has laid the foundation brick for our strategic partnership with Classmethod and the giant coffee chain in Japan.
- Web
- Retail
- JavaScript
Project Overview
This customer service digitalization project is precisely where SupremeTech started collaborating, partnering with a major coffee chain in Japan and Classmethod.
This strategic partnership began with the critical task of managing a substantial segment of their extensive system. Without effective customer data management, the system lacks valuable information for analytics. This expertise led to SupremeTech’s selection to handle this pivotal case, marking the beginning of a promising partnership.
The challenge
- Manage a huge amount of customer data.
- Collaborate with multiple vendors within a complex project.
- Deal with unpredictable daily data imports.
- Maintain the utmost secrecy and precision during data extraction from store sources.
The solution
- Work cohesively with Classmethod and other vendors to reduce conflicts and interruptions during development.
- Apply Modern Offshore model and Agile development to ensure prompt and efficient delivery.
- Research and develop specialized expertise in data management.
- Careful and methodical problem-solving with our partner Classmethod.
Key Features
- Dedicated client support teams, equipped with deep expertise to ongoing support and follow-up the client’s specific objectives in customer service digitalization.
- Maintain strong client partnerships with Classmethod.
- Commit to continuous improvement.
Team structure
Details of entrustment: Design, Implementation, Testing, Migration, Maintenance & Operation
- 01 Project Manager
- 01 Business Analyst
- Front-end Engineer
- Back-end Engineer
- Quality Control
Technical stacks
Platforms
