Tips for Product Owner: How to manage offshore development teams?

A New Guide to Offshore Software Development in 2025

Once considered a mere trend, digitalization has become a vital requirement for companies. Consequently, there is a growing demand for IT services. According to Statista, the global IT consulting and implementation services market is projected to reach $82.44 billion by 2027. Due to its affordability and easy availability for tech experts, offshore software development is emerging as a software development option in the modern digital era. Many startups and small enterprises are exploring offshore software development for its numerous benefits, including reduced time, costs, and effort. This SupremeTech article aims to define offshore software development, provide potential benefits and challenges for your business, and introduce you to the most successful Vietnam offshore development company. What is offshore software development? Offshore software development involves outsourcing your software development needs to a third-party software provider in a foreign nation. After that, entrust them with the challenging programming responsibilities associated with your project. Consider a scenario in which a US-based business collaborates with a successful offshore software development company in Vietnam to develop a digital transformation system. This outsourcing model has recently gained popularity due to its numerous advantages. Specifically, it eliminates the geographical barrier to finding a suitable development team. Besides, the third-party vendor assumes full responsibility for the development process and product quality. Offshore software development services have become increasingly popular. They provide access to highly skilled employees at competitive prices, reducing the overall costs of managing a development team. Onshore vs. Nearshore vs. Offshore Outsourcing: Understanding the Differences Due to unique geographical and collaborative dynamics, offshore outsourcing distinguishes itself from onshore and nearshore outsourcing. In onshore and nearshore outsourcing, the IT vendor operates in the same country or a nearby region, fostering accessibility in managing cultural norms, language barriers, and time zone differences. Onshore Outsourcing Onshore or domestic software development outsourcing involves collaboration with local individuals or vendors within the same region. For example, a software development business in the United States might outsource a project to a service provider in the same, close, or neighboring state, ensuring the project's completion within the nation. Nearshore Outsourcing Nearshore outsourcing entails working with an IT partner in a neighboring country, typically for specialized needs like recruiting, consulting, or project-based services. Nearshore firms are located in the same time zone, on the same border, or in proximity. For instance, a U.S. corporation may outsource a software development project to a Canadian company, minimizing geographical distance despite being in a foreign country. Offshore Outsourcing In contrast, offshore development outsourcing introduces significant geographic distances, time zone differences, and often cultural or linguistic barriers between the client and the outsourcing partner. As proof, if a U.S.-based company delegated the project development process to Vietnam, an emerging IT destination, it engaged in offshore outsourcing. Which services can be outsourced? An offshore software companOutsourcing IT tasks to an offshore software company can be a strategic move for businesses looking to enhance efficiency and reduce costs. Here are some of the most frequently outsourced services that can significantly benefit from external management: Custom Software Development Custom software development is one of the primary services outsourced to offshore companies. This allows businesses to create tailored solutions that meet specific needs without the costs of hiring a full-time in-house development team. Offshore companies can provide the expertise to deliver high-quality software that aligns with business goals. Cloud Infrastructure Management Managing cloud infrastructure can be complicated and time-consuming. By outsourcing this function, companies can ensure that their cloud environments are optimized for performance, security, and scalability. Offshore providers often have the tools and expertise to manage cloud resources efficiently, allowing businesses to focus on their core operations. LINE MINI App Development Developing LINE MINI apps is essential for businesses targeting customers in Japan, Thailand, and Taiwan, as LINE is the leading messaging platform in these regions with millions of active users. Offshore software companies like SupremeTech specializing in this area can provide valuable insights and technical skills to create engaging applications that resonate with local users, enhancing customer interaction and satisfaction. Omnichannel Retail Solutions Today’s customers expect a smooth shopping experience across different shopping channels. Outsourcing the development of omnichannel retail solutions allows businesses to integrate their online stores, mobile apps, and physical shops, ensuring a cohesive customer journey. Software Quality Assurance (QA) and Testing Services Quality assurance and testing are vital components of the software development lifecycle. By outsourcing these services, companies can have experienced professionals thoroughly test their software before it goes live. This helps identify bugs and issues before deployment, ensuring a smooth user experience and reducing post-launch problems. UI/UX Design User Interface (UI) and User Experience (UX) design are crucial for making software easy to use and visually appealing. Offshore teams can provide specialized design services that focus on creating intuitive and visually appealing interfaces. This not only enhances user satisfaction but also increases engagement and retention rates. Dedicated Development Team Many businesses opt to outsource an entire dedicated development team. This model provides access to a pool of skilled professionals who work exclusively on a company's projects. It offers flexibility in scaling resources according to project demands while ensuring the team is aligned with the company’s goals and culture. Outsourcing has become the optimal solution for various business challenges. Beyond IT functions like cybersecurity, customer support, data storage, etc., businesses can outsource non-IT functions such as legal, tax, HR, finance, etc. The benefits of offshore software development Deciding between in-house software development and partnering with an offshore development team can be challenging. However, offshoring software development presents an enticing economic proposition due to its various benefits: 1. Cost savings Maintaining an in-house IT workforce with up-to-date technology knowledge is challenging and costly. Outsourcing software development eliminates the need to invest in IT infrastructure or spend time recruiting and training personnel. Many offshore software development centers, such as those in Central Europe, offer flexible pricing and high-quality services. Favorable factors like a skilled workforce, official support, and tax advantages make countries like Vietnam, India, China, and Ukraine cost-effective choices compared to US developers. Consequently, offshore software firms may provide similar services at a lower cost, enabling savings of up to 40% - 50% without compromising project quality or expertise. 2. Obtaining qualified talents Are you facing challenges in hiring IT professionals locally? Outsourcing development teams offers a perfect alternative, helping to resolve the shortage of IT professionals. Furthermore, when the project is completed, it can relieve the stress of managing and employing in-house development teams. Offshore development can attract many skilled software engineers. These engineers have extensive experience creating software applications that meet global standards. They also bring valuable insights from working on international projects, which helps them understand the challenges in custom software development. 3. Time savings Starting projects from scratch can be challenging. Hiring, training, and managing people takes a lot of time and resources, which can create stress due to tight deadlines. Offshore software development companies can help speed up this process. They have the expertise to deliver projects on time while keeping costs down. By using Agile methods and other development technologies, these companies ensure that projects are completed as planned, allowing for ongoing improvements and quick adjustments to any changes. 4. Approaching the latest technologies The high cost of adopting new technologies often challenges many organizations. However, by partnering with IT outsourcing service providers who are deeply invested in technology and consistently stay abreast of new developments, you can confidently rely on them to gain access to new tech stacks. Common offshore software development challenges 1. Time zone differences Time zone differences can significantly affect communication and may cause delays in product development. These time differences can slow decision-making if a business requires prompt response and approval on an important issue. At SupremeTech, we handle time zone differences by arranging work hours and clear communication. We schedule our meetings to fit your work hours so you get timely updates and quick responses to essential questions or approvals. This helps reduce delays and keeps your project on track without slowing development. 2. Lack of communication Communication challenges are common in offshore software development for several reasons. One major issue is language barriers, which can make effective communication difficult. To mitigate this, it is important to choose a software outsourcing partner who is fluent in English or your preferred language. Additionally, their work processes should align with yours throughout the development cycle. At SupremeTech, we address these challenges head-on. Our Business Analysts, or Proxy Product Owners, bridge the communication gap between the development and business teams. We not only communicate in your language but also enhance understanding of the various roles within the project, foster the development team's sense of ownership, and align everyone towards a common goal for project success. 3. Data security issues Data leakage is a pressing concern in offshore collaborations involving sensitive information. Address this issue by engaging a partner firm and establishing a Non-Disclosure Agreement (NDA). Additionally, inquire about the outsourcing vendor’s security measures, such as user privacy policies, secure data storage, encryption, and compliance with regulations like the General Data Protection Regulation (GDPR). 4. Quality assurance Maintaining quality control when working with an unfamiliar team can be difficult. Offshore developers might have different ideas about how business should be conducted and projects should be managed. This can lead to a final product that doesn’t match your expectations. Additionally, you might be collaborating with recent college graduates or less experienced developers. To address quality control issues, SupremeTech consistently follows global standards for quality and security. We have achieved ISO certification to guarantee the security, quality, and efficiency of our products, services, and systems. Our information security policies are audited by CyberGRX, ensuring we meet high standards. Additionally, we are proud to have been recognized as a Silver Partner of ISTQB in 2022 for our software testing practices. When should you work with an offshore development vendor? Offshore development provides clients substantial benefits, including cost and time savings, access to highly skilled engineers, and the latest technology. However, offshore outsourcing faces many challenges, including time zone differences, communication issues, data leakage, and quality assurance concerns. Offshore development becomes an excellent alternative when you aim to: Prioritize core business activities.Access industry professionals.Increase technological competence.Accelerate project completion.Control the software development costs.Reduce operational costs. In conclusion, offshore development provides firms various alternatives to save effort, time, and money. To keep your budget while getting decent results, you may hire offshore IT experts to create a versatile and successful new product. Contact us for a consultation on any queries about offshore software development. References: Statista Research Department and 14, M. (2024) Global: IT consulting & implementation market revenue 2018-2029, Statista. Available at: https://www.statista.com/forecasts/1079927/it-consulting-implementationservices-revenue (Accessed: 28 October 2024). 

What is Customer Master Data and Why It’s Vital for Retail Business

Are you a retailer with multi thousands, or even millions, of customers? How are you handling your customer data? Is it efficiently managed or fragmented? Furthermore, can you make any game-changing decision based on your customer data? That's exactly the questions we tend to ask our customers who are building an empire in retail industry. Data-driven customer relationship management is no longer an option, it's a must for any retail business that wants to go big. As a technology solution partner, we want to give a hand by raising a topic of customer master data, its definition and why it's importance for business. Customer Master Data What is Customer Master Data? Customer master data is a set of information that represents key details about customers. Customer master data is the key info that helps a business identify and connect with customers. It includes basics like names, contact info, demographics, purchase history, preferences, account details, and billing and shipping addresses—basically, everything that helps a company understand who their customers are and what they need. Managing this data well is essential. When customer data is consistent and accurate, it boosts customer relationship management (CRM), makes marketing more effective, smooths out operations, and helps meet regulatory standards. Usually, this data lives in CRM systems, enterprise resource planning (ERP) tools, or a Master Data Management (MDM) platform. Having one central system ensures data quality and keeps everything in sync across the company. Types of Customer Master Data Customer master data generally falls into several key types, each serving different aspects of customer interactions and business operations. Here are the main types: 1. Basic Identifying Information This includes foundational details that identify a customer, such as name, date of birth, contact information. It’s essential for any communication, billing, or delivery purposes. 2. Demographic Data Demographic data provides context about who the customer is, including attributes like age, gender, income, marital status, and education level. It’s often used for segmentation, targeted marketing, and understanding customer preferences. 3. Behavioral Data Behavioral data captures customer interactions, such as browsing history, purchase patterns, frequency, and recency of purchases. This type of data is valuable for predicting future behavior, personalizing offers, and improving the customer experience. 4. Transactional Data Transactional data is a record of all purchases and transactions a customer has made. This includes details like transaction dates, products purchased, order value, payment methods, and delivery information. Transactional data is essential for analytics, financial reporting, and assessing customer lifetime value. 5. Engagement Data Engagement data includes information about how customers interact with the brand across various touchpoints. It can be website visits, email opens and clicks, social media interactions, customer service inquiries, and loyalty program activity. This helps businesses understand customer engagement and loyalty. 6. Preferences and Interests This type of data captures what customers prefer or are interested in. It can vary from favorite product categories, preferred communication channels, to interests based on previous purchases. It’s particularly useful for personalization and customer experience management. 7. Account and Membership For businesses with loyalty programs or membership systems, this includes information related to membership tiers, reward points, account status, and customer preferences within the loyalty program. It’s used to manage customer rewards and retention. 8. Customer Feedback This data includes customer reviews, feedback, survey responses, and sentiment analysis from social media or other platforms. It provides insights into customer satisfaction, product improvement needs, and brand perception. 9. Customer Service and Support Data This type of data includes records of past interactions with customer service, such as inquiries, complaints, resolutions, and support tickets. It helps in managing customer relationships and ensuring that customers receive consistent and effective support. Why Customer Master Data is vital for retail business? For a retail business with a large customer base, customer master data is vital for several reasons: First of all, retail businesses can personalize marketing and customer experience based on data. For example, knowing a customer's purchase history or preferences allows the business to tailor recommendations and offers. A personalized experience would subsequently result in improved loyalty. Secondly, customer master data enables retail businesses to manage relationships effectively by consolidating all customer interactions and information in one place. This centralized view helps customer service teams respond to inquiries quickly. As a result, customer wait time will decrease significantly. For large retailers, streamlined operations are essential. Consistent and accurate customer data allows for more efficient processes like order processing, shipping, billing, and returns. An optimized data pipeline reduces errors, enhances operational efficiency, and can save the business significant time and money. With a well-maintained customer database, a retail business can analyze data to uncover trends, buying patterns, and customer segments. This insight supports more informed decision-making on inventory management, product development, and marketing strategies. Last but not least, customer master data ensures that customers receive consistent experiences across channels. For instance, customers expect seamless interactions whether they are purchasing online, in-store, or via mobile apps. Accurate data enables the retailer to recognize the customer across channels, delivering a cohesive experience. What's on trend for customer master data management? Managing customer master data effectively is more critical than ever, and several trends are shaping how businesses approach it today. Here are the key current trends: Moving to the Cloud Cloud-based MDM (Master Data Management) solutions have taken off, and for good reason. With cloud, businesses can scale up (or down) as needed, access data from anywhere, and reduce costs. Plus, it’s easier to keep data updated in real-time, which is a game-changer for fast-paced retail environments. Using AI to Clean and Understand Data Artificial intelligence is helping clean up messy customer data by catching duplicates, filling in blanks, and finding patterns that we humans might miss. Machine learning tools analyze behavior trends and even predict what a customer might want next, making personalization a lot more intuitive. Real-Time Data Updates Today’s customers expect immediate responses, and for that, real-time data updates are essential. Integrating systems so that customer data refreshes instantly allows businesses to provide relevant offers or support as soon as it’s needed. In other words, no more outdated data holding back customer experience. Customer Data Platforms (CDPs) for a Clearer View CDPs pull customer data from multiple sources into one spot, creating a single, reliable profile for each customer. This unified view allows teams across sales, support, and marketing to deliver a consistent experience. As CDPs become more accessible, even smaller businesses can leverage this organized approach. In short, companies are aiming to make data more accessible, accurate, and actionable, with a focus on real-time updates, privacy, and smarter, AI-powered insights. The result? Better customer experiences, more efficient operations, and a competitive edge. Seeking ways to manage customer data effectively? Knowing the importance of data sometimes does not mean knowing where to start. Even our clients who built an empire in retail struggle in managing data efficiently. The common pain point, as we translated, is how to build a data pipeline that works stably and responsively. Furthermore, trust and security are also the head-wrenching problem, especially when seeking for external help. We proudly offer the best of both. Schedule a meeting with us to know how we are able to proclaim with such a confidence.

Customer Data Platform vs Data Lake: Key Differences and Use Cases

Hi tech fellows, it's been a while since my last article. It's Linh again for the blog series of Customer Data Platform (CDP). Last time, I've shared the definition of customer data integration and why it's important for online-merge-offline retail business. In the coming articles, let's dive in some common data repositories, classify them and choose the best solution for your unique business. As you may know, two popular solutions for managing and utilizing data are the Customer Data Platform (CDP) and the Data Lake. While both serve critical functions, they differ in terms of structure, purpose, and usage. Understanding these differences is essential for companies aiming to leverage data effectively, especially in sectors like retail, finance, and technology. What is a Customer Data Platform (CDP)? A Customer Data Platform (CDP) is a centralized software solution designed specifically for collecting, unifying, and managing customer data from various sources. Unlike traditional databases, a CDP is built with customer-focused marketing and personalization in mind. It enables businesses to create unified customer profiles by consolidating data from interactions, behaviors, and transactions across multiple channels, such as websites, apps, CRM systems, and customer support interactions. Key Features of a CDP: Unified Customer Profiles: CDPs integrate customer data from various sources to create a single view of each customer.Data Activation: CDPs enable real-time data activation, allowing businesses to use data for targeted marketing and personalized experiences.Integration Capabilities: They are often built to connect seamlessly with marketing and CRM platforms for streamlined data utilization.Data Compliance: CDPs often include built-in tools for managing consent and adhering to data privacy regulations, making it easier to comply with GDPR, CCPA, and other laws. Primary Use Cases for CDPs: Personalized marketing and targetingCustomer segmentation and engagement analysisReal-time data pipelines for dynamic campaigns What is a Data Lake? A Data Lake, in contrast, is a large repository that can store vast amounts of raw, unstructured data, often in its native format. It is highly flexible and can store all types of data, including structured, semi-structured, and unstructured data, such as images, video, and social media posts. Data Lakes are often used in data science and analytics-heavy organizations where data preparation, cleansing, and transformation occur before insights are derived. Key Features of a Data Lake: Data Storage Flexibility: Data Lakes allow organizations to store raw data without enforcing a predefined schema.Cost Efficiency: Data Lakes often utilize low-cost storage options, which is beneficial for businesses handling large volumes of data.Scalability: Built for massive storage, Data Lakes can scale as businesses accumulate more data from various sources.Advanced Analytics Support: They serve as a foundation for machine learning and advanced analytics, where large datasets are processed to uncover patterns and insights. Primary Use Cases for Data Lakes: Large-scale data storage and archivalMachine learning and data science projectsAnalytics and reporting, especially on diverse data sources Customer Data Platform vs Data Lake: A Comparative Analysis FeatureCustomer Data Platform (CDP)Data LakePrimary PurposeCustomer data management and activation for marketing and personalizationCentralized data repository for diverse data storage, analytics, and machine learningData TypePrimarily structured, customer-related dataStructured, semi-structured, and unstructured dataData ProcessingReal-time, with a focus on customer experienceBatch processing and on-demand, often for data scienceEnd-UsersMarketing teams, customer service, salesData scientists, analysts, IT departmentsCompliance ManagementBuilt-in tools for managing customer consent and privacyRequires custom privacy management solutionsIntegrationIntegrates with CRM, marketing, and advertising platformsIntegrates with data processing tools like Hadoop, Spark, or cloud data warehouses Customer Data Platform vs Data Lake: Which one to choose? While both platforms are valuable, the choice between a CDP and a Data Lake often depends on a business's specific needs and data strategy. Choose a CDP if:Your goal is to improve customer experiences and drive personalized marketing.You need a single customer view across multiple touchpoints.Data activation and real-time capabilities are essential for your marketing and customer engagement strategies.Choose a Data Lake if:Your organization needs a flexible, scalable data repository for large volumes of diverse data.Advanced analytics, machine learning, or data science is a priority.You need a cost-effective storage solution for unstructured data and archival purposes. Hybrid Approach: CDP and Data Lake Together Some organizations may find value in using both a CDP and a Data Lake. For instance, data can first be ingested into a Data Lake, where raw data is stored and processed, then specific customer data can be moved into a CDP for real-time personalization and marketing purposes. This hybrid approach offers flexibility and maximizes the benefits of both systems, supporting both customer-focused initiatives and advanced analytics. Conclusion CDPs and Data Lakes both play critical roles in data-driven organizations but serve different functions. While CDPs focus on the customer experience by enabling real-time, actionable insights, Data Lakes offer scalable storage for all types of data, supporting data science and analytics. By understanding the unique capabilities of each, businesses can make informed decisions that align with their data management needs and organizational goals. Seeking ways to utilize customer data for efficient decision making? Stay tuned for the next articles! At SupremeTech, we're supporting multi-million-customer business to build data pipelines that transform the way they serve customers. Let's book a free consultation with us if you want a custom solution for your business as well.

SupremeTech’s Core Values: The Foundation of Our Success

In today's competitive business landscape, organizations must establish a strong foundation of core values. These values define a company’s identity, guide operations, and influence customer, employee, and stakeholder relationships. At SupremeTech, our core values are not only words on a wall. They are the essence of who we are and how we conduct our business. This article will discuss the importance of core values, detail SupremeTech's five core values, and show how they benefit our customers. What is core value? Core values are the deeply held principles that guide an organization’s actions and decisions. They serve as a roadmap for employees, helping to align their behavior with the company’s mission and vision. Core values influence various organizational aspects, from hiring practices to customer interactions, and are essential for creating a cohesive corporate culture. Core values clarify employees' expectations and foster a sense of belonging within the organization. These values create trust and reliability for customers and stakeholders, reflecting the company’s commitment to ethical practices and quality service. Five core values of SupremeTech At SupremeTech, we recognize that our five core values are essential to our success and are vital in shaping our company culture. Ownership and Responsibility One of SupremeTech's cornerstone values is Ownership and Responsibility. Taking ownership of even the smallest tasks is essential for creating new value through our work. This principle encourages employees to be proactive in their roles, ensuring they deliver on promises made to clients and colleagues. Taking ownership means facing responsibilities head-on rather than avoiding them. It fosters a culture where employees feel empowered to make decisions and take action without waiting for direction. This sense of accountability enhances individual performance and contributes to team success. This value results in dependable service delivery for our customers. When our team members take ownership of their responsibilities, clients can trust that their needs will be met with diligence and care. Passion and Challenge At SupremeTech, we believe that Passion and Challenge fuel innovation and drive success. Our employees are encouraged to approach their work with enthusiasm and dedication. We understand that passion leads to excellence. When individuals enjoy what they do, they are more likely to put forth their best efforts. Moreover, we embrace challenges as opportunities for growth. Obstacles are inevitable in an ever-evolving industry like technology. However, our team indicates these challenges as chances to learn and innovate. This mindset not only enhances personal development but also drives the company forward. This value shows that our customers can expect passionate engagement from our team members committed to achieving successful outcomes. Our enthusiasm leads to creative solutions tailored to meet client needs. Honor the Truth with an Open Mind Honoring the Truth with an Open Mind is another core value at SupremeTech. We believe in fostering an environment where honesty and transparency are paramount. Employees are encouraged to express their opinions openly while respecting differing viewpoints. This value emphasizes heart-to-heart communication and creates space for constructive discussions. By valuing honesty in all internal or external interactions, we build trust among team members and our clients. This commitment ensures that customers can expect straightforward communication regarding project progress, challenges faced, and potential solutions. Transparency fosters stronger relationships based on mutual respect and understanding. Continuous Learning Continuous Learning is essential for success at SupremeTech in a rapidly changing technological landscape. We encourage our employees to embrace lifelong learning by connecting existing knowledge with new insights. This proactive approach enables us to stay ahead of industry trends while fostering innovation within our teams. Continuous learning helps our team adapt to changes. When new technologies emerge, or market conditions change, our members are ready to adjust quickly. By encouraging a culture that values learning, we empower everyone to grow and improve. This value ensures our customers get the latest solutions based on industry trends. Our focus on continuous improvement leads to better services that meet our clients' changing needs. Be Kind Lastly, Be Kind is a crucial value at SupremeTech. We believe in treating everyone respectfully and aiming for win-win situations in our relationships with colleagues and clients. This value encourages collaboration and creates an inclusive environment where diversity is celebrated. We also prioritize ethical behavior, acting with good intentions and no hidden motives. We build strong, trusting relationships by valuing kindness in all our interactions. This commitment assures our customers that they can expect respectful engagement where their needs come first. Our focus on kindness ensures that every interaction is positive and constructive. In conclusion, SupremeTech's core values guide our internal culture and how we connect with customers and stakeholders. By living these values every day, we strive for business success and meaningful relationships built on trust, respect, and shared goals. As we continue this journey with our clients, we remain dedicated to upholding these principles in everything we do.